Comcast and smoked goat
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Yesterday I came home from work to find in my mailbox a brightly colored pamphlet addressed to “our valued customer”. My cable company was recently accosted by Comcast. My rates are going up. Surprised, not really. I have the bundled pack that provides my cable TV, phone, and internet services. Here’s where I start to feel my blood pressure raise, my service in titled Video on demand hasn’t worked since January! I have called the 800 number that pops up when I try to purchase a movie where I told it is the wrong number then given (not transferred) another number. Those individuals are in Chicago, a mere 3 hours away. But that’s not the individuals that handle my account. Matter of fact, they can’t even locate my account to access it (though they can access it to bill me). I am transferred, again. This time I get to speak in uncle Umba in new Delie Delie. I can practically smell the smoked goat through the phone. I’m assured that the only need to re-set my box and it will be fine. But wait, he can’t find me in the system. And I am transferred, again. This time on the other end of my phone is a extremely perky women going by the name of Tina. She spoke so little English I could scream. Once again I could smell the smoked goat. I try for five minutes to help with the spelling of my last name. Apparently it kept changing. I hung up. Now I am 47 minutes into this and seriously need a drink. So when I returned from the kitchen where I mixed something that would have impressed a mad scientist, I set on the couch and began throw the drink back like water so I can prepare for the call I was dialing. The phone is answered by a women who may very well have been having the same day as me by her attitude. And the following statement comes out of my mouth “look lady just tell me you can speak English and you don’t have a goat smoking on the spit behind you and we can get through this together”. Admittedly this was bad. There was a moment of silence and then a roar of laughter on the other end of the phone. I gave her a colorful account of how my journey to her had went as she laughed hysterically. I now have a new digital cable box. I got the emergency visit from a technician that same night. However the tech was unable to get the Video On Demand to work either. And after one call and 3 minutes he was told it was an area issue and not just my box. Might have saved me a lot of time if they had mentioned this early in the evening. And they are jacking up my bill? Can I invoice them for my time? Either he thinks he's freakin' God or he thinks I am. Either way, I'm about to get a cheap, perverse thrill out of crushing his entire belief system. 
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It would be great if we could invoice those nasty people that we have all had answer our phone calls. If you live in Anderson, try calling the utility office, bet you get put on hold.
"If we ever forget that we are one nation under God, then we will be a nation gone under."
I am really disappointed. I thought this was going to be a blessed relief from the execrable Salmon Patty thread, and I clicked here in hungry anticipation. Yep, folks, I am up for an appetizing adventure....even smoked goat! But no, no, no. Not only do we NOT have any smoked goat here, we don't even have a MOVIE to GO WITH the appetizing smoked goat.
Now I gotta hunt down something edible and preferably non-living to appease my tortured taste buds.
Thanks a LOT! NOT!
(hope you get that movie, at least. They'll probably send you Harold and Kumar go to White Castle
)
- Thomas Paine
I would like to know what the heck the Franchise Fee for almost 4.00 is for. The customers should not have to pay their franchise fees. Okay I am done ranting. There service still sucks.
*their.
"I feel sorry for people who don't drink. When they wake up in the morning, that's as good as they're going to feel all day. " ~~Frank Sinatra~~
What about the one time fee of 60 dollars they put on mine? Yet no one can tell me what it is for? I called AT&T. They are bringing out DISH and a DSL router soon.
Bye bye Cable!
Comcast =
Giggity
I have just heard that many times it rains or whatever you lose your dish program. I know my neighbor is having a lot of times to reprogram the thing. Guess I will wait until ATT gets their other TV service besides the dish.
Then bye bye Comcast.
You haven't lived until you've had smoked goat. It's FABULOUS!
http://anythinggoesforum.us/
Official AFP Tourist
I am betting smoked goat is DELICIOUS. I am waiting for the Clifty Farms version of smoked goat.
No wonder they use use this kind for meat goats. When they faint they're easy to catch.
- Thomas Paine
You are required to still be polite to people even after they have called you every name in the book because they swear that YOU PERSONALLY are the reason that Comcast decided to buy your company out.
Now, imagine trying to explain the transition process as nicely and clearly as you can to all these hateful people, even though the process has not yet been fully and clearly explained to you.
Now imagine that your computer is now running like the whole system is on dialup because they have not fully completed the backlog of inputting the accounts into the Comcast system because Insight and Comcast have different billing systems.
As if that wasn't bad enough, most of the accounts from Insight that have been entered was entered wrong and this is making it nearly impossible to make any changes to anyone's account in a timely manner. They took away our instant messenging ability that we had with Insight, thus making it virtually impossible to help a customer without having to put them on hold and hunting down the a supervisor or dispatch.
After 8 hours and 150 customers, the customer service reps have had about all they can handle for the day, especially since 110 of the 150 customers have already cussed you like a freaking dog but you are to remain professional.
Trust me, the customer service reps understand your frustration. We have the same service problems in our own homes right now but we also have to deal with all the complaints and hatefulness that the majority of customers throwing at us during this transition.
This is just a small look into what it is like to be a Comcast employee going through this transition.
The reps who answer the phones have NO control over how this transition is taking place. We are here to help you the best we can with the resources we have been given.
Embrace the unique combination of colors in every person's rainbow.
Deja vu!!!
LOL