On Internet Trolls (and how to deal with them)

Some of you may already know all of this, but I thought this would be a good time to go over the definition of a 'troll' and possible reasons they act like they do.

Your number one lesson (even one I forget sometimes?)

Don't feed the Trolls!

The only way to deal with trolls is to limit your reaction and not to respond to trolling messages. It is well known that most people don't read messages that nobody responds to, while 99% of forum visitors first read the longest and the largest threads with the most answers. Source

Identity trolling

In academic literature, the practice was first documented by Judith Donath (1999), who used several anecdotal examples from various Usenet newsgroups in her discussion. Donath's paper outlines the ambiguity of identity in a disembodied "virtual community":^[8]

In the physical world there is an inherent unity to the self, for the body provides a compelling and convenient definition of identity. The norm is: one body, one identity. ... The virtual world is different. It is composed of information rather than matter.

Donath provides a concise overview of identity deception games which trade on the confusion between physical and epistemic community:

Trolling is a game about identity deception, albeit one that is played without the consent of most of the players. The troll attempts to pass as a legitimate participant, sharing the group's common interests and concerns; the newsgroups members, if they are cognizant of trolls and other identity deceptions, attempt to both distinguish real from trolling postings, and upon judging a poster a troll, make the offending poster leave the group. Their success at the former depends on how well they — and the troll — understand identity cues; their success at the latter depends on whether the troll's enjoyment is sufficiently diminished or outweighed by the costs imposed by the group.

Trolls can be costly in several ways. A troll can disrupt the discussion on a newsgroup, disseminate bad advice, and damage the feeling of trust in the newsgroup community. Furthermore, in a group that has become sensitized to trolling — where the rate of deception is high — many honestly naïve questions may be quickly rejected as trollings. This can be quite off-putting to the new user who upon venturing a first posting is immediately bombarded with angry accusations. Even if the accusation is unfounded, being branded a troll is quite damaging to one's online reputation." (Donath, 1999, p. 45)[2]

On the Internet, baiting is similar to trolling, in that baiters, like trolls, try to elicit a response from other users. The difference is that the response is supposed to be embarrassing to the user in question, and humorous to others. Baiters frequently concentrate on groups they do not like, such as pedophiles, fraudsters (often 419 fraudsters), religious fundamentalists, or homosexuals. What the baiter says does not need to make sense, it is often simply written to baffle the bait, and to produce an interesting result. In that respect, baiting is similar to telephone prank calls, but often much more elaborate. In the United States, the Telecommunications Act of 1996 makes some prank calls a felony with penalties of up to two years in prison, and possible fines (depending on severity). However, such penalties are rarely carried out.

Like prank calls, baiting is illegal in most jurisdictions as it is a form of targeted abuse or harassment. On IRC or instant messaging this can take the form of a denial of service attack and is frequently coupled with otherwise illegal practices such a flooding or ping bombing. ........

On Internet forums, baiting is sometimes used in attempts to empty forums or reduce a forum's usage. This type of baiting is usually done to make the atmosphere of a forum appear unpleasant or to make forum owners, moderators and long-time users look foolish. A person using this kind of baiting may post comments to elicit rude responses from prominent members of a forum, thus making the responding member or members appear as trolls or flamers to bystanders. As a result, forum users in general may become disgusted and leave the forum.

 I haven't read much here yet, but this site looks interesting...

http://www.cyberbullying.us/  - ...identifying the causes and consequences of online harassment

Although directed toward children, this is good Indiana info...

http://www.in.gov/attorneygeneral/protect/cyberbullying.html

Anyone know if Indiana has anything on the books for cyber-harassment?